So, this is another story that lends more evidence as to why I should just buy everything online.
We were shopping today for various necessities, and I remembered that one thing we’ve been wanting to get is a handheld vacuum cleaner for those little messes the young’uns make that don’t require hauling out The Beast. So, I wandered into a local “Linens ‘N Things” to make what amounted to an impulse buy.
I was looking at the various options and boiled them down to 2: a $20 corded vac and a $60 cordless one that “supposedly” offered tons of sucking potential. As I was mulling over my purchase (no Internet on hand to make an educated buy), a sales drone came by and asked if I needed any help.
Well, sure. Why not? I mean, I don’t know which one I want. Perhaps this guy could be helpful. So I say to him, “I’m having trouble deciding which way I should go here. This one is 3 times more expensive and I’m wondering if it’s worth it.”
Well, he takes a look at both boxes, one of which (the $20 one) says “600 watts!” (which he points out) on the box and the other which says “12 volts!” (again, pointing that out) on the box and declares (pointing to the 12V one, which was the cordless), “Oh, well, with that one you’ll get a ton more power.” (or something extremely similar to that).
I look at him blankly and almost ask him if he even knows what he’s talking about since either he has a ton of E&M knowledge sitting around in his head because he was able to – at a glance – determine the relative Power of the vacuums with only those 2 figures at hand*, or he looked at the relative size of the boxes and the price tags and made a value judgement of quality based on that.
While considering whether or not to make this guy prove right then and there how he knew for sure which vacuum actually had more power, he managed to redeem himself by asking me, “Do you think you’ll always use it with an outlet handy? Like, would you use it in your car?” And, voila!, a sale was made!
I suppose the moral of this story for folks who work in retail is that you should never try and make a sale by trying to bullshit the customer into thinking that you know what you’re talking about (unless you DO know what you’re talking about) because while sometimes the customer may take what you just said at face value because (s)he may be completely clueless about what they’re buying, at other times you’re just making yourself irrelevant to the purchasing process and the customer no longer trusts that you add value. In this case, the salesperson was able to make a sale not by some mystical store of wisdom on vacuum cleaners, but by making me see why I would need one feature over another. That’s adding value in my book.
* NOTE: Being a bit “sciency” myself, my bullshit detector went off the scale the instant the guy said what he did. One should be aware that Power (measured in watts) is the product of voltage and current (P=V*I). And, really, I think that the “600 watts” on the box probably really refers to the amount of power the vacuum consumes and really has very little to do with how well it sucks, though there’s probably some correlation to how well the motor works. I assume an E&M and mechanical engineering savant is not who I ran into at Linens ‘N Things today.