Microsoft and Adobe
Posted by Jim | Posted in Tech | Posted on 07-04-2008
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Oy. So much for my New Year’s Resolution (made early, no less). Maybe because I didn’t make it on NYE, it doesn’t count as a resolution.
Anyway, nearly a year ago, I left Microsoft after 10 years and went to Adobe. I wrote a whole long post about it back then that Wordpress somehow decided to eat. Not sure why. Fast forward to Februrary of this year (I’ve been saving up this story for nearly 2 months now). I was down in San Jose at our nearly-annual/nearly-biennial Tech Summit, which is an internal conference for the company to gather together and see what we’re all doing. It was pretty cool to see something like this. Microsoft doesn’t do this sort of thing, but I suppose that would be a prohibitively mammoth undertaking to try and get everyone in the company together for a week long conference. Never mind that everyone in the Seattle area would probably blow it off and go into the office instead. Anyway, I digress.
One night during the conference, there was a dinner organized for all of Adobe’s Program Managers to take part in, if they so chose. This dinner was at a hotel at a restaurant called Il Fornaio,which is one of those faux-upscale chain restaurants. The food was oddly not terribly Italian. Again, I digress. The interesting thing that happened there was that there were several of us in the lobby area waiting to sign in and get our name tags identifying who we were. While we were waiting, an older, distinguished looking gentleman stopped near us and asked us if we were Adobe employees (probably tipped off by the little Adobe sign on the table). After nodding our heads, he then proclaimed loudly, “Love your products!” We all proceeded to smile and mumble our thanks at his bon mots and the moment passed. But for me, it was shocking. I cannot remember the last time a non-relative or friend of mine indicated with any sort of genuineness that they loved any product made by Microsoft without any qualitative hedging (e.g. I love my Xbox360, but I’m on my 3rd after two RRoDs).
Which leads me to the second half of my story. Only 1 week after returning from San Jose, I was at Costco shopping with my parents. Since I have 10 years worth of Microsoft schwag, it’s not uncommon to find me wearing one of my many Microsoft-branded polar fleece tops, including the one that was the Windows Vista ship gift (valued at $1 from a Chinese textiles manufacturer). On this particular Saturday at this particular Costco, I was indeed wearing said fleece. During checkout as I was watching the register tape get depressingly longer, the ‘boxer’ (as opposed to the checker) looks at me and asks, “Hey, do you work at Microsoft?” Generally, I answer this question truthfully when I don’t much care about explaining why me, an Adobe employee, would be wearing a Microsoft fleece. But on occasions where I don’t feel like having a conversation about that, I just generally nod “yes” to kill the exchange, which is what I did on this occasion hoping that this is what would, indeed, happen. Well, instead of leaving it at that, the boxer proceeded to chastise me for how expensive MS Office was and how she had to use Wordpad (which I had to guess given the hints she was trying to convey) since it was ‘free’ and how Wordpad printing was screwing up her letters. Really not wanting to have this conversation, I mumbled some kind of apology and proceeded to cart out my overflowing Costco cart.
This, btw, is the kind of exchange I’m a little more used to when it comes to Microsoft products. If I am not free product support for everything from Office to Windows to Money to some random app somebody downloaded from the Internet, I’m usually the target of some user’s ire over losing all their MP3’s in some computer crash (again, usually due to some random app they downloaded from the Internet). This is generally the experience of most, if not all, Microsofties which is why the experience I had in San Jose was so totally shocking.

